Office Manager

ABA Academy Inc.

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ABA Academy is the market leader specializing exclusively in ABA therapy.  Working in multidisciplinary teams with teachers and other professionals, we create access to educational solutions so families can be confident in the future of their children when facing Autism Spectrum Disorder and developmental exceptionalities.  We are pleased to offer ABA Therapy across the Greater Toronto Area including North York, Markham, Thornhill, Toronto, Ajax, Pickering, Whitby and Richmond Hill.

Reporting to senior management, the Office Manager will handle day-to-day operations such as marketing, finance, accounting, billing, payroll, new client inquiries and leads, on boarding staff and clients, intakes, scheduling, human resources, as well as asset and cost management. Success in this role will require exceptional communication, organization, multitasking, and management skills.

The successful candidate will have the opportunity to contribute in a wide range of areas. We are a growing company, and we aim to find a candidate who will partner with us. This is a full-time position with flexible working hours on-site Monday to Friday from 8:15 am to 6:30 pm and on-call Saturday mornings.  This job will be work-from-home until the office re-opens after COVID-19.

Responsibilities and Duties
  • Provide support and leadership for day-to-day operations during the company’s business hours.

  • Provide support and leadership in all departments of operations. Responsible for areas include marketing, finance, accounting, billing, payroll, new client inquiries and leads, onboarding staff and clients, intakes, scheduling, human resources, as well as asset and cost management.

  • Responsible for the quality of care provided by the company and continuously seeks to improve quality of services.

  • Act as an on-site resource to provide leadership and support to clinical and administrative staff, clients and their families during other emergency situations and/or difficult situations which may arise.

  • Resolve complaints and disputes in a professional manner

  • Escalate issues to Senior Management when appropriate.

  • Communicate with Senior Management on any relevant day to day activities and issues.

  • Ensure services are safe, evidence-based, individualized, and in compliance with the Professional and Ethical Compliance Code for Behavior Analysts and other regulatory bodies of practice.

  • Optimize resource utilization (including staffing resources) within the organization, re-organizing staff where appropriate to ensure efficient workflow and on boarding of new clients.

  • Provide co-ordination and supervision of client admissions and discharges.

  • Assess and make recommendations when processes are not effective in facilitating daily operations.

  • Identify opportunities for cost savings and revenue generation within areas of responsibility.

  • Provide weekly reports to senior management.

  • Ensure compliance with established company policies, procedures, and processes.

  • Hire and supervise clinical and administrative staff

  • Ensure compliance with the Employment Standards Act (ESA), Occupational Health & Safety Act, and other applicable laws

  • Conduct performance reviews and disciplinary reporting

  • Process payroll and client billing

  • Communicate with the company’s Human Resources partner and other service providers when necessary

  • Achieve profit goals by effectively managing client scheduling, staff productivity, accounts receivable, and operational expenses

  • Assist in business development and strategic plans for the company

  • Create and maintain a positive work culture that stimulates staff enthusiasm, collaboration, and rapport

Qualifications and Skills
  • Bachelor’s Degree preferably in Business Administration, Management, or a related field

  • Minimum of five (5) years of experience in small business management and operations

  • Willing to become a future business partner

  • Must have experience working in a treatment or educational setting with special needs children

  • High proficiency in English written and verbal communication

  • Ability to maintain a high level of professionalism when facing difficult situations and when delivering feedback to staff members

  • Can follow complex instructions and procedures, with close attention to detail

  • Experience with customer service, collections and accounts receivable

  • Strong knowledge of Microsoft Office and Google GSuite

  • Experience with Acuity Scheduling, Mailchimp, Asana, Slack, invoicing and therapy management software

  • Solid experience with government funding and explaining funding to clients and Regional Providers

  • Has a strong sense of ethics and compassion for clients and their families

  • Can quickly learn, perform multiple tasks, and organize work in a systematic and efficient fashion

  • Willing to start during COVID-19 as an essential service provider

  • Pass COVID-19 screening

Job Types

Full-time, Permanent

Jobs in Toronto: Jooble

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Toronto ABA Therapy for Autism. Social skills training for kids. Camp. Applied behavior analysis (ABA) is the process of systematically applying interventions, based upon the principles of learning theory, to improve socially significant behaviors to a meaningful degree. The ABA approach teaches social, motor, and verbal behaviors, as well as reasoning skills. ABA therapy is especially useful in teaching behaviors to children with autism who may otherwise not “pick up” these behaviors on their own, as other kids would. The ABA approach can be used by a parent, counselor, or certified behavior analyst. ABA therapy for autism uses careful behavioral observation and positive reinforcement or prompting to teach each step of a behavior. A kid’s behavior is reinforced with a reward when he or she performs each of the steps correctly. Undesirable behaviors, or those that interfere with learning and social skills, are watched closely. The goal is to determine what happens to trigger a behavior, and what happens after that behavior to reinforce it. The idea is to remove these triggers and reinforcers from the child’s environment. New reinforcers are then used to teach the child a different behavior in response to the same trigger. ABA therapy for autism can include any of several established teaching tools, including discrete trial training, incidental teaching, pivotal response training, fluency building, and verbal behavior (VB). In discrete trial training, an ABA practitioner gives a clear instruction about a desired behavior (for example, “Pick up the paper”). If the child responds correctly, the behavior is reinforced (for example, “Great job! Have an M&M”). If the child doesn’t respond correctly, the practitioner gives a gentle prompt (for example, places kid’s hand over the paper). The hope is that the child will eventually learn to generalize the correct response.

Our mission is to be a leader in quality and needs-based therapy and education for students with Autism Spectrum Disorder and other developmental delays from 1 to 15 years old. Our vision is to offer a unique individualized curriculum focusing on advancing each child's quality of life and to help each child reach their full potential. ABA Academy's therapists possess in-depth knowledge of the principles of Applied Behavior Analysis (ABA). They are supervised by Board Certified Behavior Analysts (BCBAs) who abide by the Professional and Ethical Compliance Code for Behavior Analysts. All staff meet Ontario Autism Program requirements. Our Clinical Supervisor and Senior Therapist Carol Shum, MAds, BCBA. Carol holds a Master of Applied Disability Studies degree from Brock University and has been a Board Certified Behavior Analyst since 2015. She started in the field of developmental disabilities in 2003 and has extensive experience in behavioral and developmental assessments, treatment development and supervision in a variety of settings and with a broad range of clients of different ages and with varying degrees of needs. Carol's work experience includes provincially funded programs for children and teenagers with developmental diagnoses, consultation with school professionals, and provision of clinical oversight of comprehensive and focused ABA services for children and adolescents with autism and other developmental disabilities.

ABA Therapy (ABA) is an evidence-based treatment using Applied Behavior Analysis (ABA) principles. Its naturalistic approach demonstrates remediation of the core symptoms of autism and/or used to develop new skills.  It can help target many intermediate to advanced goals such as conversation skills, academic supports, group / classroom instructions, social skills, expressive language and many other individualized targets.  Progress is tracked through many data driven measurement tools.